Reservation of tourist services available through the website are made by a reservation form, which the customer submits on the hotel website. The reservation is confirmed once the customer has received written confirmation from the hotel, which specifies the total amount due on the reservation. Any changes or additions to the reservation will be considered valid provided that they are agreed upon and confirmed by written correspondence. If any change of reservation details occurs (arrival and departure dates, number of nights, number of clients, type of accommodation, number and type of meals, etc.) the hotel will send written confirmation.
In the event that the customer has specific requirements relevant to the reservation (such as food intolerance, specific diseases that require additional or different services, etc.), they must be approved beforehand by the hotel and the arrangement should be stipulated in written correspondence between the parties.
- Hotel check-in is after 14:00 PM.
- Services end at 12:00 PM on check-out day. If the client wishes to check out later, the hotel offers such an option at an additional charge.
- In case of no-show, a penalty equal to the deposit due for the reservation will be withheld.
*Some facilities may open later or close earlier depending on weather conditions and hotel occupancy.
*Changes in services or facilities may be applied without prior notice.
*For bank payments:
Bank: UniCredit Bulbank AD
Bank Address: 7 Sveta Nedelya Sq., Sofia 1000, Bulgaria
Beneficiary: Palace Hotel EOOD
Reason for payment - Palace Hotel, the reservation number