Data protection

Balneo & Spa Hotel The Palace

  1. A look at data protection

    General information

    The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is all data that you can personally identify yourself. Detailed information on data protection can be found in our privacy statement, as outlined below.

    Collect data on our website

    Who is responsible for collecting data on this website?

    The processing of the data on this site is carried out by the website operator. Contact details can be found on the identification of this website.

    How do we collect your data?

    Your data on the one hand can be collected because you provide us with it. This may be, for example, data you type in a contact form.
    Other data is collected automatically when visiting the website through our IT systems. These are primarily technical data (for example, internet browser, operating system or page request time). The collection of this data is automatic as soon as you enter our website.

    What do we use your data for?

    Part of the data is collected to ensure flawless delivery of the website. Other data can be used to analyze the behavior of your users. Other data will be used to order the services we provide (transfers, flight bookings, taking from a specific location)

    What rights do you have about your data?

    At any time, you have the right to receive free information about the origin, recipient, and purpose of the personal data stored. You may also request that you correct, block, or delete this data. For this purpose, and for additional data protection issues, you can contact us at any time at the address specified on the website's ID. In addition, you have the right to appeal to the competent supervisory authority.

    Analysis tools and third party tools

    When you visit our website, your surfing behavior can be statistically evaluated. This happens mainly with cookies and so-called analysis programs. The analysis of your browsing behavior is usually anonymous; surfing behavior can not be tracked to you. You can challenge this analysis or prevent it by not using certain tools. Details can be found in our Privacy Statement under the heading "Third-Party Analysis Modules and Tools."
    You can challenge this analysis. We will inform you how to do it in this Privacy Statement.

  2. General guidelines and mandatory information

    Data protection

    The operators of these pages take very seriously the protection of your personal data. We treat your personal data in confidence and in accordance with data protection laws and with this data protection policy.
    If you use this website, different personal data will be collected. Personal data is data that you can personally identify. This Privacy Policy explains what information we collect and for what we use it. It also explains how and for what purpose this is happening.
    Please note that data transmission over the Internet (for example, through e-mail communication) may have security vulnerabilities. Complete data protection from third party access is not possible.

    About the responsible institution

    The responsible data processing department of this website is:


    European VAT ID:
    Managing director:

    Phone:
    E-Mail:

  3. Data protection officer

    Data Protection Officer by Law

    For our company, we have appointed a Data Protection Officer.
    You can find it on
    E-Mail: 

  4. Collecting data on our website

    Cookie Policy

    Web pages use partially so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies help make our offer more user-friendly, more effective, and more secure. Cookies are small text files that are stored on your computer and stored by your browser.
    Most of the cookies we use are so-called. "Session Cookies". They will be automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser at the next visit.
    You can set up your browser so that you are aware of the use of cookies and allow cookies only on a case-by-case basis, activate the reception, or turn off cookies for specific occasions, or enable automatic cookie deletion when you close the browser. Disabling cookies may limit the functionality of this site.
    The cookies that are required to perform the electronic communication process or to provide certain desired functions (such as a shopping function) are retained based on Article 6 (1) (f) of the DSGVO. The website operator has a legitimate interest in storing cookies for technically correct and optimized provision of their services. If other cookies (such as cookies for your browsing behavior) are stored, they will be considered separately in this Privacy Statement.

    Log files on the server

    The pages provider automatically collects and stores information in the so-called Server Log files that your browser automatically transmits to you. These are:
    • Browser type and browser version
    • used operating system
    • Referrer URL
    • The host name of the access computer
    • Request server time
    • IP address
  5. The collection of this data with other data sources is not carried out.
    The data processing base is Article 6 (1) (b) DSGVO, which allows the processing of data for performance of a contract or pre-contractual measures.

    Contact form

    If you send us inquiries through the contact form or accept our services, your data will be stored in the order request form, including the contact details you provided there in order to process your request / order also in case of subsequent questions. This data will not be shared without your consent.
    Therefore, the processing of the data entered in the contact form is based solely on Article 6 (1) (b) DS-GVO. You can withdraw this consent at any time. An informal email is still available to us. The legality of data processing operations performed until the revocation remains unaffected by the cancellation.
    The data you enter into the contact will remain with us until you require us to delete it, withdraw your consent to storage, or do not drop the reason for storing data (for example, after completing the processing of your application, expiration of the limitation period contract relations). Mandatory legal provisions - especially retention periods - remain unaffected.

  6. Analysis and advertising tools

    Google Analytics

    This website uses Google Analytics web analytics features. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
    Google Analytics uses so-called cookies. These are text files that are stored on your computer and allow you to analyze how your website is used by you. The information generated by the cookie for the use of this website is usually transmitted to a Google server in the United States and stored there.
    Google Analytics's cookie storage is based on Article 6 (1) (f) of the DSGVO. The website operator has a legitimate interest in analyzing consumer behavior to optimize its website and advertise it.

    IP anonymity preservation

    The IP anonymization feature is enabled on this website. As a result, your IP address will be abbreviated by Google in the Member States of the European Union or other parties to the European Economic Area Agreement before being sent to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and will be truncated there. By ordering the operator of this website, Google will use this information to assess your use of the website, compile activity reports on the site, and provide the website operator with other services related to website activity and the use of the Internet. The IP address provided by your browser within Google Analytics will not be merged with other Google data.

    Browser Plugin

    You can prevent cookies from being stored by setting the browser software accordingly; however, please note that if you do so, you may not be able to use the full functionality of this website to the fullest extent possible. In addition, you may prevent the Google data generated by the cookie from using the website (including your IP address) as well as processing this data from Google by downloading the available browser under the following link and installing: https://tools.google.com/dlpage/gaoptout?hl=en

    Opposition to data collection

    You can prevent your data from being collected by Google Analytics by clicking on the following link. An opt-out cookie will be placed, which does not allow your data to be collected for future visits to this website: disabling Google Analytics.
    For more information about using Google Analytics user data, see the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en

    Processing of order data

    We have entered a contract for the processing of the data of the orders with Google and fully implement the rules of the Commission for Personal Data Protection of the Republic of Bulgaria when using Google Analytics.